Frequently Asked Questions

1. How to buy the products?

In our store you will find both digital and physical products (if for any reason you can't find something, please contact us).

The first thing you'll need to do is choose the theme and customization options. Next, add all the items you wish to purchase to your cart, provide shipping information for physical products, and choose your payment method.

2. How will I receive the products?

Physical Products: You'll receive all items ready to use. Boxes are shipped folded. This is the best shipping option.

Digital Products (Downloadable): You can download all items in PDF format via a link, or they will be emailed to you if they are personalized. Each file includes recommendations and instructions to help you through the process. We will not ship any physical products.

3. How many items are in my purchase?

The quantity of items is indicated in the description of each product in the store. If you have any questions, please don't hesitate to contact us.

4. I can't find the theme I want, can you create a new one?

Yes, at Tus Mejores Fiestas, we love new ideas and making your dream party a reality. In the store, you have the "New Theme" option for both digital and physical products. I'll design the theme based on your tastes and preferences after contacting you to discuss all the details.

5. Do you have products with commercial themes such as Marvel, Disney, etc.?

All of our themes are customizable, so we can design them to suit your needs. Get in touch and we'll discuss them.

6. I don't have all the party information, can I send it after purchase?

Yes, that wouldn't be a problem. Just contact us and we'll organize it; our goal is to always help you.

7. When purchasing digital products, what type of paper should I print them on?

Each digital product is sent in PDF format and A4 size, with the exception of some items such as prints and patterned papers, which are A3 size. Each product comes with printing recommendations and instructions.

8. How long will it take for my order to arrive?

The delivery time for non-personalized digital orders is immediate.

Shipping times for other products may vary depending on the location and type of product. Due to their personalized nature, these require a preparation time that will vary depending on the order. Therefore, shipments will be made once the order is completed.

If for any reason your order needs to be delayed, we will contact you to let you know.

You can review the shipping policy to see processing times and other details.

Once the order has been placed, no changes to the shipping address are permitted unless the customer is responsible for the costs and it is expressly accepted by both parties.

If it's an emergency, please write to us and I'll get in touch to get it to you as soon as possible. During sales, orders may experience some delays.

9. What is the cost of shipping?

Shipping costs are not included in the item price. These costs will be detailed in your purchase summary. They will be calculated based on the destination and, therefore, will be indicated in the shipping policy.

You can review the shipping policy for more details.

10. How can I hire your services?

Send us a message to Whatsapp +34 602 42 07 67 or use our contact form .

11. What is the price of your services?

Every party is different, and the price depends on many factors. Once we discuss the type of event you're looking for and define our ideas, we'll prepare a quote for you with the investment cost.

12. How do I book a service?

You can make your reservation by calling us or sending a WhatsApp message to +34 602 42 07 67. It's the fastest, easiest, and most secure way. You can choose your payment method.

13. How far in advance can I book a service?

As soon as you know the date you want to celebrate, contact us so we can discuss. Ideally, we'll give you 15-20 days' notice. However, we've done decorations that were ordered 10 days in advance. Every party is different; it all depends on what you want.

14. In what areas do you offer your Decoration and Party Planning services?

Our decoration and party planning services are available throughout the Community of Madrid.